Shipping Policies

 

Thank You for Choosing The Social Yard
We’re dedicated to ensuring your orders are delivered smoothly and on time. Below is an overview of our shipping policies:

Shipping Costs

• Free shipping within the USA.

Order Cutoff Time

• Orders placed by 6:00 PM (Monday to Friday, GMT-05:00, Eastern Standard Time) will be processed promptly.

Order Processing Time

• Orders are prepared for shipment within 1-2 business days.

Order Transit Time

• Deliveries typically arrive within 4-7 business days.

Shipping Methods

• Most orders are shipped via third-party freight carriers using 18-wheeler trucks.
• For freight shipments, we’ll contact you to schedule a curbside delivery appointment. Please provide a valid phone number during checkout to ensure smooth coordination.

Order Confirmation & Tracking

• You’ll receive a confirmation email once your order is placed, confirming receipt and payment approval.
• A shipment notification will follow within 1-2 business days, including a tracking number and link to monitor your order’s progress.

Address Changes

• If you need to update your shipping address, please contact us within 24 hours of placing your order.

Cancellations

• Orders can be canceled anytime before shipment. If the order has already been dispatched, please refer to our refund policy.

Damages & Issues

• Upon receiving your order, inspect it carefully. If an item is damaged, defective, or incorrect, contact us immediately. We’ll evaluate the issue and provide a resolution, including return shipping for damaged or incorrect items.

Contact Us

Your satisfaction is our priority. If you have any questions or need assistance, our customer service team is here to help.

Company Name: The Social Yard
Phone: (877) 375-5478
Email: support@thesocialyard.com
Address: 4747 SE 37th Ave Portland, OR 97202